ITIL Incident Manager JOB OPPORTUNITY- Calgary, Alberta

Our client in Calgary Alberta is actively seeking to a fill a
Contract
position for 6 months with the possibility of becoming Permanent as
an ITIL Incident Manager.

Job Details:

Incident Management (IcM) is an IT Service Management (ITSM) process
area. The first goal of the incident management process is to restore
a normal service operation as quickly as possible and to minimize the
impact on business operations, thus ensuring that the best possible
levels of service quality and availability are maintained. 'Normal
service operation' is defined here as service operation within Service
Level Agreement (SLA). It is one process area within the broader ITIL
environment.

Incidents that cannot be resolved quickly by the Help desk will be
assigned to specialist Technical Support groups. A resolution or work-
around should be established as quickly as possible in order to
restore the service.

Skills Required:
- 10 + years of IT experience
- 3 + years of working as an Incident Manager
- ITIL certification
Can do attitude rather than theorist.

Nice to have skills include good record of customer satisfaction,
insightfullness and patience!

Contact Information:
Lisa Durante
PeopleToGo at www.peopletogo.com
Phone: 905-940-9292 ext 2306 or toll free 1-800-283-5042 ext 2306
Fax: 905-513-9995
Email: li....RemoveThis@peopletogo.com (please forward all resumes in a word
document)

We appreciate all expressed interest in this position, however, only
the candidates selected for interview will be contacted.