ON SITE DESKSIDE-BREAK FIX- IMAC TECHNICIAN Job Opportunit..

Job Details:
The On Site Technician - Hardware Services, reports to the Manager –
Client Services with the responsibility of fulfilling work order
requests. The position is responsible for problem determination,
resolution, and follow-up where this client is concerned. In addition,
the On Site Technician is expected to be able to act (in a technical
and customer service-related capacity) in both Deskside - Break/Fix
and IMAC (Install/Move/Add/Change) environments for our client. The
customer will arrange the appropriate cross-training in these
capacities. The On Site Technician will also be expected to perform
other duties as assigned by the Manager – Client Services. While
technical skills are important to the On Site Technician role, a
customer service focus is an essential part of this position.


Skills Required:

Have 3 – 5 years of IMAC experience doing hardware roll-outs,
refreshes, and other deployment related activities
Have 3 – 5 years of desk side support experience
Have 3 – 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+, Network +, an MCP or MCSE certifications
May also have IBM Desktop/ Laptop Hardware Certifications / experience
HP laserJet Printers Hardware Certifications / experience Microsoft OS/
Software support knowledge / Certifications)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program


Pre Requisites:
• Network + certification; A+ certification;
• Major asset to have MCSA certification; IBM and Lenovo hardware-
related certification; Hewlett Packard (HP) printer/scanner
certification; Lexmark printer/scanner certification.
• Comfortable disassembling and reassembling desktops, laptops, and
printers, scanners and other Information Technology-related equipment
to be repaired.
• Comfortable using screwdrivers, pliers, and other hand-held tools
used in the repair of IT-related equipment.
• Customer service focus - Incumbents must be technically oriented
while maintaining the ability to positively interact with clients not
as technically proficient as themselves.
• Valid driver's license, motor vehicle and insurance

Contact Information:
Lisa Durante
PeopleToGo at www.peopletogo.com
Phone: 905-940-9292 ext 2306 or toll free 1-800-283-5042 ext 2306
Fax: 905-513-9995
Email: lisad RemoveThis @peopletogo.com (please forward all resumes in a word
document)

We appreciate all expressed interest in this position, however, only
the candidates selected for interview will be contacted.